POLICY
Hi, please follow and read the policy before making a booking in the studio.
Devine beauty studio requires a deposit of $20 to confirm your booking holding fee (non-refundable). All remaining payments must be paid within three days of the booking. The booking may be cancelled unless the deposit/total amount is paid prior
A 24-hour notice is required if you want to change/reschedule your appointment due to sickness. Please do so to avoid a cancellation fee of 50% of the service cost
We do not offer refunds for any lash extension services. However, if a client experiences an issue with their lash extensions within the first 24 hours of the service, we will offer a complimentary touch-up
No-shows will be charged the ‘booking fee’ of $20 as taken above, and when you want to re-book again, you will be required to pay 50% of that new appointment up-front
No extra people are allowed in the studio as the room is made for the client only. No kids or plus ones allowed either due to limited spacing and health & safety reasons
Photography policy
DBS has the right to take photos/videos of the service. if you do not want your photos/videos to be posted online, please let us know prior
Payment policy
DBS accepts payment of bank transfers only
DBS GUARANTEE POLICY
We make sure your comfort is the main priority in the studio and aim to give you exceptional customer service
COMPLAINTS & FEEDBACK POLICY
If you have any concerns or feedback of any kind, you can contact us below. We would love to resolve your inquiry before you take it to social media. Email: devinebeautystudio@hotmail.com
Health and Safety Policy
Clients must disclose any medical conditionsor allergies affecting the lash extension process. We reserve the right to refuse service if a client's health or safety is at risk
Maintenance Policy
To ensure the longevity of lash extensions, we recommend that clients come in for a touch-up every 2-3 weeks. Failure to do so may result in a shorter lifespan of the extensions and may incur additional charges for a complete set of lashes
AFTERCARE EXPECTATION POLICY
After your lash extension service, you are required to follow the steps below to keep your lashes healthy
Avoid getting them wet for up to 24-48 hours after application.
Do not rub or touch your eyes.
Clean with eyelash foam cleanser every three days (Not provided).
Softly brush through your eyelash tips in the morning.
Do not use oil-based products around or on the eyes.
Do not sleep on your face
REFILLING OTHER'S SALONS' WORK POLICY
DBS does not refill other salons' work. A full set removal will be done, and a new set will be charged and serviced. A full set removal will be done, and a new set will be charged and serviced.